News Release

Mercy’s Wyndcrest Facility Participates in Quality Initiative

Program Designed to Improve Care, Promote Dignity and
Choice for Residents, and Reduce Staff Turnover

CLINTON , Iowa – Mercy Medical Center officials announced today that they volunteered to participate in a three-year quality improvement program for Wyndcrest, its skilled nursing and rehabilitation facility. Management at the 86-bed facility on Mercy’s North Campus will work closely with the Iowa Foundation for Medical Care (IFMC) to improve quality of life and care for their residents. The focus of their efforts will be on management of pressure ulcers, physical restraints, depression, and pain.

“We are continually enhancing our programs to offer the 'best' quality of care services to each person,” said Kent Jorgensen, Vice President of Aging Services at Mercy. “We are excited to be selected and to collaborate for the second time with this state and federal initiative. These new and additional resources of information will assist us in fulfilling our mission at Mercy.”

IFMC is working with Wyndcrest and other nursing homes across Iowa to individualize the care provided to residents, which includes more resident-directed choices about care and routines as part of daily living. The group will also work to identify ways to retain nurturing staff members who are dedicated to high quality care. Improving ways to foster relationships with residents’ families and friends will also aid in creating a more comfortable environment for both residents and staff.

“Wyndcrest is truly committed to transforming care, creating a home where residents live their lives in a private and dignified manner,” said Kim Downs, Senior Director of Health Care Quality Programs at IFMC.