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Patient Centered Care

Along with quality and patient safety, patient satisfaction - your satisfaction - is one of our main priorities. You are very important to us, and it is our goal to make your visit with us the best it can possibly be - providing you with a personally satisfying experience every time. We know that each person who comes through our doors is unique and their care should center on their needs.

To reinforce our focus on patient-centered care, Mercy launched a new Concierge Service. This service helps our patients with everything from mailing bills and arranging guest lodging to any of life’s daily necessities. We take care of you so you can focus on getting well and staying there. At Mercy, we truly put you at the center of your care.